Refund Policy
Returns
At HarborPass, we take pride in the quality of our fresh-made meals and strive to ensure our customers are completely satisfied with their orders. Given the perishable nature of our products, we cannot accept returns. However, if you find an issue with your order, please reach out to us at our +39 06 446 7890 within 2 hours of receiving your delivery, and we'll assess the situation promptly.
Refunds (if applicable)
If deemed appropriate, we can offer a refund or credit on your purchase. Refunds are typically processed based on the original method of payment. If a credit is issued, it will automatically be applied to your account for future use. Refunds or credits can only be issued after our team has investigated and approved your claim, which is why we encourage customers to make claims as soon as possible.
Late or missing refunds (if applicable)
If you haven’t received an expected refund, first check your bank account or credit card statement, as it may take some time before your refund is officially posted. Then contact your credit card company; it may take some time before your refund is processed and posted to your account. If you’ve done all this and you still have not received your refund, please contact us at +39 06 446 7890.
Order Cancellation
An order can be cancelled up until it has been dispatched. Once the order is out for delivery, we are unable to cancel it. If you wish to cancel an order, please contact us as soon as possible at our +39 06 446 7890.
Exchanges (if applicable)
We only replace items if they are incorrect or damaged during transit. If you need to exchange it for the same item, send us an email or call +39 06 446 7890 with your order details and a description of the issue.
Gifts
If the item you received is a gift and it arrived damaged, you’ll need to provide proof of purchase and we will assess whether a credit or refund will be made to the original purchaser's account.
Contact Information
For all customer service inquiries, please email or call us at:
- Phone: +39 06 446 7890
- Address: 10 Via Marghera, Rome, Italy, 00185
Modifications to the Policy
HarborPass reserves the right to amend this refund policy at any time. The current policy was last updated on July 08, 2023. We recommend customers to review the policy periodically to stay informed of any changes.
Questions
If you have any questions concerning our return policy, please contact us at +39 06 446 7890.